Terms and Conditions

These Terms and Conditions govern access to and use of the website alpha-transportes.es and the contracting of transport and related logistics services offered by Alpha Transportes.

By browsing this website, requesting a quote, or contracting any service, you confirm that you have read and accepted these Terms.

Provider: Alpha Transportes.

Contact email: info@alpha-transportes.es.

Contact telephone: +34 604 466 925.

Service address shown on this website may be used for legal notices and communications.

These Terms are interpreted under Spanish law, including but not limited to Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE), Royal Legislative Decree 1/2007 on consumer and user protection, and Regulation (EU) 2016/679 (GDPR) together with Organic Law 3/2018 (LOPDGDD).

If any provision conflicts with mandatory legal rules, the mandatory rules prevail and the remaining provisions remain valid.

Any quote provided through the website, phone, or messaging channels is informational unless expressly stated as a binding offer with validity period.

Final pricing may depend on access conditions, volume, weight, special handling, waiting time, tolls, parking restrictions, and other operational factors communicated before service execution.

A booking is confirmed when Alpha Transportes expressly accepts the service request.

Payment terms, accepted methods, and due dates are those indicated in the approved quote or invoice.

In case of late payment, Alpha Transportes may suspend pending services and apply legally permitted collection costs.

The customer must provide accurate pickup and delivery data, contact details, and any circumstances that may affect execution (stairs, lift unavailability, restricted access, special loading requirements, etc.).

The customer must ensure that transported goods are lawful and correctly declared. Transport of prohibited or dangerous goods requires prior written acceptance and legal compliance.

Cancellation or rescheduling conditions are those agreed in the quote or booking confirmation.

If no specific condition is agreed, requests should be made as early as possible. Additional costs may apply when resources have already been assigned.

Alpha Transportes undertakes to perform services with professional diligence and in accordance with applicable transport regulations.

Liability for loss or damage is limited to the legally applicable framework and any specific insurance coverage agreed for the service.

Alpha Transportes is not liable for delays or failures caused by force majeure or circumstances beyond reasonable control (extreme weather, road closures, public authority restrictions, strikes, etc.).

Users must not use this website for unlawful, fraudulent, harmful, or security-compromising activities.

Any attempt to interfere with systems, upload malicious code, or misuse data may result in service denial and legal action.

All website content, design, trademarks, logos, and source materials are owned by Alpha Transportes or used with proper license.

Reproduction, distribution, transformation, or public communication without prior written authorization is prohibited, except where legally permitted.

Personal data is processed according to the Privacy Policy and applicable data protection laws (GDPR and LOPDGDD).

Users may exercise their rights of access, rectification, erasure, objection, restriction, and portability through the contact channels published by Alpha Transportes.

This website may include third-party links for informational purposes. Alpha Transportes is not responsible for third-party content, availability, or privacy practices.

Alpha Transportes may update these Terms to adapt to legal, operational, or service changes. The version published on this page is the applicable version at the time of use.

These Terms are governed by Spanish law.

Unless mandatory consumer law provides otherwise, any dispute shall be submitted to the Courts and Tribunals corresponding to the registered office of Alpha Transportes in Spain.