1. Data Controller
Data Controller: Alpha Transportes.
Contact email: info@alpha-transportes.es.
Contact phone: +34 604 466 925.
This policy applies to personal data collected through this website and related communication channels.
2. Applicable regulations
This policy is prepared in accordance with Regulation (EU) 2016/679 (GDPR), Organic Law 3/2018 on Data Protection and Digital Rights (LOPDGDD), and Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE).
3. Personal data we process
Identification and contact data (name, phone, email).
Service-related data (pickup and delivery information, quote details, service requirements).
Technical and browsing data that may be collected through cookies and similar technologies, as explained in the corresponding cookie information.
4. Purposes of processing
To manage requests sent through contact or quote forms.
To provide, coordinate and execute contracted transport services.
To manage billing, accounting and legal obligations.
To maintain communications related to services requested or contracted.
To improve website security, operation and user experience.
5. Legal basis for processing
Execution of pre-contractual measures and contract performance (Article 6.1.b GDPR).
Compliance with legal obligations (Article 6.1.c GDPR).
Legitimate interest in service quality and security (Article 6.1.f GDPR).
Consent where required, including optional communications and non-essential cookies (Article 6.1.a GDPR).
6. Data retention periods
Personal data is kept for the time necessary to fulfill the purpose for which it was collected.
After that period, data may be blocked and retained only for legally required limitation periods and regulatory obligations.
7. Recipients and data transfers
Data may be shared with service providers acting as processors (hosting, IT support, communication platforms, accounting services), under appropriate contractual safeguards.
Data may also be disclosed to public authorities when legally required.
International data transfers, if any, will be carried out with the safeguards required by GDPR.
8. Data subject rights
You may exercise your rights of access, rectification, erasure, objection, restriction of processing, and portability.
You may also withdraw consent at any time when processing is based on consent.
Requests can be sent to info@alpha-transportes.es, attaching sufficient information to verify your identity.
If you believe your rights have been violated, you may lodge a complaint with the Spanish Data Protection Agency (AEPD) at https://www.aepd.es.
9. Security measures
Alpha Transportes applies appropriate technical and organizational measures to protect personal data against unauthorized access, loss, alteration, or disclosure.
10. Minors
Services and website forms are not intended for minors under 18 years of age. If personal data from a minor is detected, it may be deleted as soon as possible.
11. Policy updates
This Privacy Policy may be updated due to legal, technical or operational changes. The version published on this page is the one currently in force.